IMPACT OF DEMOGRAPHIC FACTORS GENDER AND NUMBER OF YEARS OF ERP POST IMPLEMENTATION OPERATIONS ON USER PRODUCTIVITY: AN EMPIRICAL STUDY IN HIGHER EDUCATION SETTINGS, IN INDIAN CONTEXT
Authors: Nirmal Iyengar , Dr. Pushpkant Shakdwipee
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Motivation and Background: The findings from review of extant literature indicated that the
actual impact of ERP is generally seen and felt by an organizations during its post implementation
stage. It is in this stage that the organizations commence on their journey of using the ERP systems,
and start relating to its utility for the activities and processes being carried out by the employees.
It is therefore, essential for the organizations to effectively manage the performance of the ERP
system in the post implementation stage to deliver expected benefits to the business. Accordingly,
it is important to study and understand various influences prevailing upon the ERP system during
the post implementations stage and use the knowledge to ensure better managing the deliverables
of ERP systems, therein. Evidence from the past studies suggest that the different business settings
have varied notable influences on the ERP implementation across phases. The Higher Education
Sector in India is growing at a pace, seen never before, and the need to respond to competition
pressures, student acquisition, renewed needs of students, and other stake holders, regulatory
impositions by the government, globalization. These are few of the many reasons prompting the
Higher Education Institutions (HEIs) to consider and implement solutions to help them respond to
these changing needs so as to better deliver stakeholder’s expectations and satisfaction.
Productivity of users in the ERP post implementation stage plays an important role in ensuring
performance and success of the ERP systems. Guided by the above observations, this paper,
through an empirical study, investigates the influence of gender and the period of ERP operations
post its implementation, on the productivity of users, across higher education institutions, in an
Method: A factorial design of ANOVA coupled with a descriptive analysis, was used to study the
research problem. A variety of journals were explored using appropriate key words extracted in
the review of literature, during the initial stage. A study of abstracts of articles in the subsequent
reviews, resulted in focusing on a select few studies, whose detailed examination, helped in
determining the gaps. Choosing a purposive sampling method, a survey was administered on the
target respondents. The survey included 101 respondents from four HEIs, in an Indian context.
The hypotheses associated with the research problem were then analysed using the primary data applying the factorial design of ANOVA, to study the influence of individual factors as well as a
combination of factors, on the user productivity, during the ERP post implementation stage.
Conclusion: The study revealed that the factors, namely Gender & Period of ERP operations after
implementation, considered individually, and in combination, significantly influenced, the
productivity of users during the ERP post implementation stage. A descriptive study further helped
to understand and explain the variations in the mean ratings, across factor group.